SHIPPING POLICY
Shipping Policy
Last Updated: February 03, 2025
At Ephaa, we are committed to ensuring that your order arrives quickly and safely. Please review our shipping policy to understand how we handle your orders.
1. Order Processing Time
Orders are processed within 1-3 business days of being placed. Business days are Monday through Friday, excluding holidays. You will receive an email notification once your order has been shipped.
2. Shipping Methods and Costs
We offer the following shipping methods for delivery within the United States of America:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Free Shipping: Available on orders over $79.99 USD
- Priority Shipping: 1-2 business days
Shipping costs will be calculated at checkout based on your order size, delivery address, and selected shipping method.
3. Delivery Times
Estimated delivery times depend on your location and the shipping method chosen. Please note that delivery times may vary due to external factors such as weather, customs, or carrier delays.
- Standard Shipping: Typically arrives in 7-10 business days.
- Expedited Shipping: Typically arrives in 3-5 business days.
4. International Shipping
Currently, we offer shipping to the United States, Canada, and France. Should we expand our international shipping, we will update this policy accordingly.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
6. Shipping Restrictions
At this time, we do not ship to certain countries. When you enter your delivery country during checkout, we will notify you if we do not deliver to that country.
7. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays or issues resulting from incorrect address information. If you realize there is an error in your shipping address after placing your order, please contact us immediately at ephaastore1@gmail.com.
8. Damaged or Lost Shipments
If your order arrives damaged or is lost, please contact us within 5 days of receiving your order or the expected delivery date. We will assist you with a claim through the carrier or provide a replacement or refund, depending on the situation.
9. Shipping Delays
While we make every effort to process and ship orders promptly, delays may occur due to factors beyond our control, such as shipping carrier delays or weather. We are not responsible for delays caused by shipping carriers or other external factors.
10. Contact Information
If you have any questions or concerns regarding our shipping policy, please reach out to us:
Email: ephaastore1@gmail.com
Phone: +1 (317) 724-3586
11. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy from time to time. When updates are made, we will revise the "Last Updated" date at the top of this page.