REFUND POLICY
Here’s a revised version of your Refund Policy tailored for your baby product store:
Refund Policy
Last Updated: February 03, 2025
At Ephaa, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
- It must be unused and in the same condition that you received it.
- It must be in the original packaging.
- It must be returned within 15 days from the date of purchase.
2. Non-Refundable Items
The following items are non-refundable:
- Baby products that have been opened or used.
- Gift cards or sale items.
3. Refund Process
To request a refund, please contact us at ephaastore1@gmail.com or call +1 (317) 724 - 3586 with your order number and reason for your request. We will guide you through the process.
Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Please allow up to 15 days for the refund to appear in your account.
4. Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the item is defective or we made an error with your order. We recommend using a trackable shipping service to ensure your return is received.
5. Exchanges
If you'd like to exchange an item, please contact us within 15 days of receiving your order. Depending on stock availability, we will be happy to assist you in exchanging it for a different product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 15 days of receiving your order. We will offer a full refund or a replacement at no additional cost to you.
7. Contact Information
For any questions or assistance regarding our Refund Policy, please reach out to us at:
Email: ephaastore1@gmail.com
Phone: +1 (317) 724 - 3586
8. Changes to This Refund Policy
We may update this Refund Policy from time to time. When updates are made, we will revise the "Last Updated" date at the top of this page.